HomeHues Sleep returns and refunds
At HomeHues Sleep, we want you to have complete confidence in your purchase. Please review our returns and refunds policy below before requesting a return or refund.
Returns Accepted Within 7 Days
Returns are accepted within 7 days of purchase and are applicable only in cases where the product is received damaged. To request a return, customers must contact us by email within 7 days of purchase and provide the required details and photographs of the damaged product.
Received a Damaged Product?
Please inspect your product after delivery. If your product has arrived damaged, contact HomeHues Sleep by email within 7 days of purchase. Please include your order details and clear photographs showing the damage. Our team will review the request and guide you through the next steps.
Refunds
Refund requests must be submitted by email. Refunds are considered only for products that have been received damaged and are reported within 7 days of purchase. Once the request and supporting information have been reviewed and approved, the refund will be processed according to the applicable payment method and processing timelines.
Important
Returns and refunds are applicable only for products received damaged. Requests must be submitted by email within 7 days of purchase. Products that are not damaged are not eligible for return or refund.
Frequently Asked Questions
What is your return policy?
Returns are accepted within 7 days of purchase only for products received damaged. The return request must be submitted by email within 7 days.
Can I return a product if I simply change my mind?
No. Returns are currently accepted only for products that have been received damaged.
What should I do if my product arrives damaged?
Please take clear photographs of the damaged product and email us within 7 days of purchase along with your order details.
Do I need to send an email to request a return or refund?
Yes. All return and refund requests must be submitted by email.
How long do I have to report a damaged product?
You must report the damaged product within 7 days of purchase.
Are refunds available for damaged products?
Yes. Refunds may be considered for products received damaged, provided the issue is reported by email within 7 days and the request is approved after review.
What information should I include in my email?
Please include your order number, purchase details, a brief description of the damage and clear photographs of the product.
What happens after I submit my request?
Our team will review the information provided and contact you with confirmation and further instructions.
Need help with your order? Our team is happy to assist. Please contact us by email for return or refund-related requests.